Privacy Policy

1. Data we collect

We collect information you provide when you sign up (name, phone, email), place orders (delivery address), and browse the site (products viewed, searches). We may collect device information for security and fraud prevention.

2. How we use data

• Fulfil orders and provide customer support
• Personalise product recommendations
• Send order updates via SMS, email, WhatsApp (if opted in)
• Detect fraud and keep the service secure
• Comply with GST, tax, and legal obligations

3. Sharing

We share limited data with: payment gateways (Razorpay), couriers (Delhivery, Shiprocket), and sellers (to fulfil their orders only). We never sell your data.

4. Your rights (DPDP Act 2023)

• Right to access your personal data — request via Profile → Help
• Right to correction — edit in Profile
• Right to erasure — request account deletion anytime
• Right to grievance — contact grievance@tussra.com

5. Payments & security

We are PCI-DSS compliant. Card details are tokenised by Razorpay — we never store raw card numbers. UPI is recommended for the safest and fastest checkout.

6. Contact

Grievance officer: Ms. Priya Rao · grievance@tussra.com · +91 22 1234 5678