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Answers to common questions. Can't find yours? Email help@tussra.com.
Usually 3-5 business days. Metro pincodes get next-day or same-day delivery.
Most items come with a 7-day return window. Beauty, fragrance, and undergarments cannot be returned for hygiene reasons.
Yes, on orders up to ₹5,000. COD requires phone OTP verification.
Go to Profile → My Orders → tap any order to see tracking and live status updates.
5-7 business days after we receive the returned item. UPI/wallet refunds are typically instant.
Yes, as long as the order hasn't been packed yet. Open the order page and tap 'Modify address'.
Earn 1 point per ₹10 spent. Silver (0+ spent) gives 5% cashback; Gold (₹5k+) 12%; Platinum (₹25k+) 20%.
Share your unique code. Your friend gets ₹200 off, and you get ₹200 wallet credit when they place their first order.