Frequently asked questions

2–4 business days to metros, 3–6 to tier 1/2 cities, 5–10 to remote pincodes. Express delivery (1–2 days) and same-day delivery available in select cities. Check exact ETA on each product page after entering your PIN code.

Yes, COD is available on most products and pincodes. A ₹49 surcharge applies on COD orders. Orders above ₹50,000 are prepaid only.

30-day easy returns on most items. Beauty products in unopened condition are returnable. Innerwear, swimwear, and personalised items are non-returnable for hygiene reasons. Returns are free.

UPI/wallet — instant to 24 hours. Card — 3–5 business days. Net banking — 3–7 business days. Tussra wallet — instant. COD — refunded to wallet (instant) or bank (5–7 days).

Yes — every product on Tussra is sourced from verified brand owners or authorised resellers. Counterfeits are immediately removed and sellers are deactivated.

₹499/year membership unlocks 5–10% cashback on every order, early drops, free express shipping, and exclusive sales. Cashback credits to your Tussra wallet.

Yes, any time before dispatch from My orders. After dispatch, you can return within 30 days of delivery.

Go to My orders, tap the order, view real-time tracking. You'll also receive SMS, email, and WhatsApp updates.

Not yet — we currently ship within India only.

Go to Profile → Address book (for delivery addresses) or Profile → Settings (for phone and email). Some changes require OTP verification.

Tap 'Sign in' and use 'OTP login' with your registered mobile or email. No password required — we use OTP-based passwordless authentication.

Apply at /seller-portal/login. You'll need GSTIN, PAN, and a business bank account. Approval typically takes 3–5 business days.

Email support@tussra.com, call +91-22-1234-5678 (9 AM–9 PM IST), or use the chat widget on any page.

UPI, debit/credit cards, net banking, wallets (Paytm, PhonePe, GooglePay), Tussra wallet, gift cards, and Cash on Delivery.

On eligible items, choose 'Try at Home'. Pay only after you receive the item, try at your address, and decide what to keep within 7 days. Return the rest for free.