Grievance officer

Last updated: July 2026

In accordance with the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of the Grievance Officer of Hodi Fashion Private Limited (operator of Tussra) are:

Name: Grievance Officer

Company: Hodi Fashion Private Limited

Email: grievance@tussra.com

Phone: +91-22-1234-5678 (9 AM – 9 PM IST, Mon–Sun)

Address: Hodi Fashion Private Limited, India

How to file a complaint

Email your complaint to grievance@tussra.com with order number (if applicable), date of issue, and a brief description.
You will receive an acknowledgement within 24 hours.
We will resolve the complaint within 15 working days as per regulatory requirements.

Consumer rights

Customers have the right to file complaints under the Consumer Protection Act, 2019. You may also reach out to the Consumer Helpline at 1800-11-4000 or 1915, or file a complaint on consumerhelpline.gov.in.